Declaration of accessibility
VAP restaurants GmbH endeavors to make its website accessible in accordance with the Web Accessibility Act (WZG) as amended to implement Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies (OJ L 327, 2.12.2016, p. 1).
This accessibility statement applies to the website www.vapiano.at
Status of compliance with the requirements
This website is partially compliant with conformance level AA of the "Web Content Accessibility Guidelines Web - WCAG 2.2" or with the applicable European standard EN 301 549 V2.1.2 (2018-08) due to the following incompatibilities and exceptions.
Content that is not accessible
The content listed below is not accessible for the following reasons
a) Content with limited accessibility
Many, mainly older PDF documents are not accessible. For example, they are not tagged, which means that screen reader users cannot access them or cannot access them sufficiently with structural information. This means that WCAG success criterion 4.1.2 is not met.
For new PDF documents, it is intended to take into account the accessibility requirements according to WCAG 2.2 and, where possible, according to PDF/UA.
b) Content from third-party providers
A third-party ordering system is integrated into this website via an iFrame. This content does not fully meet the requirements of WCAG 2.2. As this is an external service, we have no influence on its accessibility.
Creation of this accessibility statement
This statement was created on March 16, 2026.
The assessment of the website's compliance with the requirements of Directive (EU) 2016/2102 was carried out by a third party (KJU GmbH) in the form of an assessment of the basic components of selected websites by means of an evaluation in accordance with WCAG 2.2 AA in 2026.
Feedback and contact details
The offers and services on this website are constantly being improved, exchanged and expanded. Usability and accessibility are very important to us.
If you notice any barriers that prevent you from using our website - problems that are not described in this statement, shortcomings in terms of compliance with accessibility requirements - please let us know by e-mail.
Please send all messages and suggestions to info@vapiano.at with the subject "Report a barrier on the website www.vapiano.at".
Please describe the problem in detail and quote the URL(s) of the affected website or document. We will review your request and contact you as soon as possible.
Enforcement procedure
If you do not receive a satisfactory response from the above contact option, you can submit a complaint to the Austrian Research Promotion Agency (FFG). The FFG accepts complaints electronically via the contact form.
To the contact form of the complaints office
These complaints are examined by the FFG to determine whether they relate to violations of the provisions of the Web Accessibility Act, in particular deficiencies in compliance with accessibility requirements, by the federal government or an institution attributable to it.
If the complaint is justified, the FFG must make recommendations for action to the federal government or the legal entity concerned and propose measures to remedy the deficiencies.
Further information on the complaints procedure